Please note: The below policy applies to online retail orders only.
We offer free ground shipping on orders over $99.00, delivered to the continental U.S.
If you have any questions regarding other shipping methods or delivery locations, please call our Superwinch customer support team at 800-323-2031.
Orders ship within the continental U.S. via ground shipping.
At Superwinch, we understand you want your parts fast. Every order gets priority processing and is shipped as soon as possible. When you order from Superwinch.com, you will most likely receive your order within 4-5 business days of purchase. All orders are shipped via ground or LTL transport.
We’re headquartered in San Dimas, California. Westin Automotive, the parent company of Superwinch, is proud to have our manufacturing, engineering R&D, and warehouse facilities right next to our headquarters. We also have an expansive Superwinch distribution warehouse facility in Fort Worth, Texas.
In-stock orders ship generally within 1 business day. Smaller items typically arrive in 3-5 days; larger items that are shipped LTL take approximately 7-10 days. Every order gets priority processing and is shipped from one of our warehouses in your region. We'll send a tracking number to your email as soon as we have it. If there are any shipping delays we will notify you right away.
Yes. We will email you tracking information when your order ships.
We’ll charge the card at the time the order is placed.
In the rare case of a part or accessory backorder, our friendly team at Superwinch.com will contact you. Of course, we will send a tracking number to your email as soon as we have the part shipped. If we are unable to get the part to you quickly, we may recommend cancelling and refunding the order.
You must call in to place orders going to AK, HI, or US territories. Our website only accepts orders shipping to street addresses in the Continental US.
You must call in to place orders going to APOs/FPOs. Our website only accepts orders shipping to street addresses in the Continental US.
You must call in to place an order shipping an international address. Our website only accepts orders shipping to street addresses in the Continental US.
Yes. Any items identified as hazardous are shipped via ground.
We’ll take care of our mistake, and it won’t cost you anything other than some inconvenience.
Although most Superwinch products are universal fit, we do include some model information, rated line pull weights, product dimensions, and more to assist you. Superwinch product descriptions will usually mention if drilling or other modifications need to be done during installation, and an installation PDF is often downloadable from the product page. If you are not sure about fitment, please call our knowledgeable support team at (800) 323-2031. We’re happy to help you find the exact part you need.
If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. You can start the process by contacting us to request a return.
Please inspect your package for damage. Keep the damaged package and damaged part and take a photos.
Please contact us right away at (800) 323-2031, so we may begin a claims process with the shipping company and get you a replacement part.
No. Please cancel the order and place a new order to the new address.
Please refer to the tracking information we emailed you when the package shipped. If the part never arrives, there’s a good chance we’ll know it. If you won’t be available at time of delivery, please leave instructions for the driver to put the package in a secure location to avoid theft.
When the order is received back to us, we will contact you. If you receive a damaged package, promptly call us so we may start the claims process.